Ideas

52 VOTE

Responding to a recurring event RSVP via email

Right now, when you get the invite for a recurring event (such as a weekly practice), if the parent clicks the button in the email that they are going, it responds to every event in the series.  This makes no sense.  An RSVP is only for a single instance of that event.  Having people respond to an entire season's worth of practices at the beginning of the season makes no sense.  People don't know what they are doing 3 weeks from now, much less 3 months from now.  

  • Dan Myhre
  • Feb 17 2017
  • Future consideration
Frequency Daily
Which sport(s) does this apply to: Not Sport Specific
Organization type Association/Club
  • Attach files
  • Jonathan Hart commented
    February 23, 2017 16:21

    Hi  we also came up against this issue when evaluating SE.  At first we saw this as a significant limitation but then after some additional thought we changed our minds.

    The reason for the disconnect is that it is the concept of the SE Default RSVP response is opposite to what our club has been doing which is to Opt Out.  In the past we assumed people won't show up for practice, Opt Out (default),  unless they Opt In.  The current SE model is the opposite which is that you Opt In by default but can always Opt out of any of the individual practices.  
     
    This is actually the same model that Microsoft Office/Exchange uses which is what drives my professional life.  In reality, our present model of assuming people will not attend practice unless they Accept is actually encouraging bad behavior.  So I think this is really just a matter of educating our membership to change the way they think about fitting practices into their busy lives.
  • Dan Myhre commented
    February 23, 2017 17:10

    The problem is with the lack of reminders to update their RSVP, people are just forgetting about it.  If it is not accurate, it is useless for the coaching staff for planning practices/game lineups.  RSVP emails should also be system generated at a configurable timeframe.  For example, a club/team should be able to configure the system to automatically send RSVP reminder emails X days prior to an event or game.  Clicking the Yes/No should respond to only that one instance. 

    Unfortunately, parents are not as diligent at managing their kid's RSVPs as they are with managing their calendar at work in Outlook.  Many people can't even get that right - trust me, I am an Exchange admin.  :)

    I agree that the model of "assume people are coming" is generally right, but when people don't show up and don't update their RSVP for that event, then things break down.

  • Admin
    Steve Pampuch commented
    February 24, 2017 13:48

    So is the real issue the lack of a configurable 'reminder email' for all RSVPs? 

  • Sam Slagle commented
    February 24, 2017 14:22

    Configurable Reminders is one issue. The other would be when scheduling a recurring event within Team Center. Whether you send an RSVP when scheduling the Recurring Event or you send the RSVP after it's been scheduled the response to the RSVP will apply to ALL Recurring Events. 

    If I say I'm IN or OUT for the single RSVP I'm receiving it will list me as IN or OUT for ALL events that are part of the first Recurring Event. 

    Furthermore, if you go into the 2nd, 3rd, etc. Recurring Event to send the RSVP it will display as the date of the First Event Scheduled in the Recurring Series. 

     

  • Jim Fentress commented
    January 29, 2018 18:00

    I think with the recent addition of the option to automatically send reminders 48 hrs in advance the detriment is reduced.  My counsel to our players has been that "if in general you CAN make the practice, then RSVP Yes.  If the majority of time you CAN'T, then RSVP with a No".  That plus the reminder to go in and review the next couple of days' RSVPs is a win-win for our club.