17 Vote

Add multiple cell numbers and emails to the texting options of team pages without having to create new accounts for each phone number.

As a ski coach we need to be able to contact our athletes very quickly.  Most of our athletes are older and all have cell phones.  We as coaches need the ability to get a hold of our athletes ASAP but also we need to keep the parents  in the loop too just in case that athlete has lost their phone.  It would be great to have more then one cell phone and email associated with each account without having the athlete sign up for their own account.  This will never happen with teenagers who are way to busy as it is.

  • Valerie Taylor
  • Jun 29 2016
Frequency Daily
Which sport(s) does this apply to: Other
Organization type Team
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  • Stacy Loughmiller commented
    17 Jan 07:52pm

    If there were more than 2 email and 2 cell slots in the Player Profile this would solve this issue.  Add a few more SportsEngine Profile Email and Phone questions.  Then during the registration process because it is a Profile question it gets saved in the Player Profile .  They go into  Settings after they register and check on the box next to the phone if they want texts.   (the email gets auto checked to on unsure why the phone does not)

  • Garrett Terlaak commented
    27 Jul, 2017 12:55pm

    We are having the same issue, and it is getting frustrating. We send users the videos, explain Profile and Account (and notification) settings, and they often can't figure it out. We end up asking them for their SE password and making the adjustments for them. I agree with Scott Anderson that other platforms, who also cater to youth/prep sports, have a much simpler process for admins and users to receive text messages to multiple family mobile numbers.

  • Scott Anderson commented
    27 Jul, 2017 11:08am

    A year after this suggestion was made and the multiple cell phone idea still hasn't happened.  TeamSnap has that functionality.  I'm not sure why SportsEngine doesn't.  Not only the athlete, but what about divorced parents?  Everyone needs to create an account?  Then link them?  Sounds like a lot of rigamarole to go through for something other platforms do well.

  • Robert Bedeaux commented
    20 Aug, 2016 11:48pm

    Currently, you can have multiple emails associated with an account and each will get an email notification. You are correct about the text messaging though. My recommendation today would be to have the athletes phone number associated to the account and they will get the text. Parents will get the notification via their email.

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