Survey at time of cancellation of subscription

When someone cancels a subscription or declines renewal, it would be nice to have a brief survey to get information on why they are choosing to do so. Ideally each site would have the ability to customize what questions are on that “Why did you cancel?” survey, as our questions or needs may be different than other sites. Or, perhaps it’s just a generic “Why did you cancel?” question with a text field instead of pre-populated selections.

  • Guest
  • Jan 26 2017
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