Ideas

22 VOTE

Add clearer instructions for new account creation

Since migrating to this system, we have had several users create their new user account main profile under the child's name instead of the parent name.  As such, support has needed to help fix these issues.  If there could be clearer instruction on the sign up page directing the new user account to be created for the owner/parent of the account that would alleviate this issue totally.

  • Steve Shepherd
  • Jul 19 2015
  • Planned
Frequency Daily
Which sport(s) does this apply to: Soccer
Organization type Association/Club
  • Attach files
  • Robert Boucher commented
    August 20, 2015 20:09

    If you need both the child's record (team roster) and parent's record (coach, manager, webmaster), and they use the same email address, apparently you have one shot during registration to get this right and there's no way to fix/add it later.

    Multiple profiles under one account seem to work well enough, but we need tools to manage/correct them.

  • Kay Swietek commented
    October 16, 2015 16:39

    do you have an eta of when this will be implemented?

  • Kay Swietek commented
    November 02, 2015 16:10

    when will this be implemented?

  • Admin
    Jason Bates commented
    September 29, 2016 17:36

    Hi Kay - we've just released some updates to the account creation workflow.  Have you seen any improvements with these issues?