Ideas

7 VOTE

Improve app performance

We have multiple teams (more than 20) and when our director and myself are trying to use the app it is terribly slow and we cannot even use the app productively.  This is our 3rd year I believe and we have always had this issue.  Even when connected to home WiFi with a solid connection.  When we are out the app is essentially useless.

I don't think parents or our coaches have as big of an issue but for the director and I use are attached to 20+ teams it can take 5-10 minutes to even populate the Team list.  Then to click on a Team we have to wait another 5-10 minutes.  It eats our batteries.  What advice is there?  I asked Support and they told me to post something here...

  • Guest
  • Mar 4 2019
  • Shipped
Frequency Weekly
Which sport(s) does this apply to: Not Sport Specific
Organization type League
  • May 3, 2019

    Admin Response

    iOS version 5.19 has been released to the app store and this includes improvements to app performance and speed.

  • Attach files
  • Tyson Henrie commented
    04 Mar 18:11

    Agreed. It's unusable with so many teams as a director. Please help.

  • Admin
    Mark Kamyszek commented
    06 Mar 21:06

    Thank you for the feedback. We are working on future updates that will show significant performance improvements for viewing teams and schedules.

  • Jen Lin commented
    17 Apr 17:35

    Just wondering if there's an update or ETA to this request? Between the teams I'm on as an admin and the ones I'm on as a parent for my kids' teams, the app won't work for me at all on iOS (it crashes shortly after loading). I considered using different emails, but that won't solve my issue since one of my emails would be used for 20+ teams for the club I'm administering. 

  • Admin
    Mark Kamyszek commented
    17 Apr 18:08

    @Jen we have performance improvements shipping soon in v5.19.0. -Mark

  • Bruce Royer commented
    01 May 14:16

    This is huge issue with the iOS version at the moment. Even with the recent 5.18.2 release the performance makes the app almost unusable.

    I sincerely hope this 5.19.0 release is coming very soon. I have a lot of frustrated parents in my organization.

  • Admin
    Mark Kamyszek commented
    01 May 15:22

    @Bruce iOS 5.19 has been submitted to Apple for review. Just waiting for it to get through their processes and it will be released. Best case scenario is release by week of 5/6, however, we're at the mercy of Apple for approval right now :-).

  • Bruce Royer commented
    01 May 16:49

    @Mark Thanks for the prompt reply.  I do understand how complex these apps are and the time it takes to get them right. I have been a software developer and architect for more than 30 years. Looking forward to the update.