Ideas

1 VOTE

customer facing ability to track [registration] requests or issues

When I submit a request, or issue a bug, or have any communication resulting in some followup action by sportsngin staff, it goes into a black hole. I am (maybe) notified when the activity is complete, which takes days, maybe weeks.

Contacting support for such status updates wastes everyones time and delays incurred results in a negative customer experiences.

It would be wonderful to identify the progress of an issue without manual intervention--some customer facing bug or issue tracking system--much like this sportsengine ideas site :)

  • Michael Olofson
  • Jul 12 2017
Frequency Several times a year
Which sport(s) does this apply to: Not Sport Specific
Organization type League
  • Attach files
  • Michael Olofson commented
    July 12, 2017 16:09

    This was filed in the [registration] area originally, but was tagged as a [dibs] item.

    [Edit Idea] does not allow changing of this tag.

  • Scott Backer commented
    October 11, 2017 12:39

    Hi Michael,

     

    It's not clear why this submission got missed as "feedback" and I'm truly sorry it's taken this long for me to see your post!

     

    I couldn't agree more, and really appreciate your voicing your concerns/displeasure with this process. With that in mind we are in the planning stages to update our support-ticketing system in 2018, and are actively pursuing an update to our Help Center too, to bring this very functionality to fruition.

     

    While the upgrade-process is going to be a bit challenging we fully expect a better customer experience across the board internally and externally as a result.

     

    Respectfully,

    Scott Backer

    Sr. Customer Success Manager