When I submit a request, or issue a bug, or have any communication resulting in some followup action by sportsngin staff, it goes into a black hole. I am (maybe) notified when the activity is complete, which takes days, maybe weeks.
Contacting support for such status updates wastes everyones time and delays incurred results in a negative customer experiences.
It would be wonderful to identify the progress of an issue without manual intervention--some customer facing bug or issue tracking system--much like this sportsengine ideas site :)
|Frequency||Several times a year|
|Which sport(s) does this apply to:||Not Sport Specific|